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I cannot use the option as it is advertised? |
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Solution:
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Make sure that you have the latest version.
You can download these from our web-site download pages or request via e-mail mail@namosoft.nl |
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Is SOSET ready for the year 2000? |
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Solution:
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Yes, SOSET is ready for the year 2000!
YEAR 2000 compatible memo: in the SOSET order entry software all output of date-fields to screen and printer have been modified to apply to Windows standard settings. All screen and printer output in the SOSET order entry have been modified, to allow you to choose the format now. Use the Regional Settings in the Control Panel to specify your preferred format. With this change, the date-format in the SOSET Preferences is NOT available any more.
Visit the NamoSoft-Y2K-page where you can find the latest information, testing information and an official NamoSoft memo (2000.doc and 2000.txt) in the document directory on the distribution CD-ROM, about the year 2000 compliance of the SOSET software. |
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We are unable to read images in CDR, AI, EPS etc formats in the new SOSET Typeset 32-bits version? |
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Solution:
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The image options in this version have been dramatically changed and is exchanged for a more reliable and modern library. This library offers more and new import formats. Unfortunately not all formats are available, due to license-regulations. You can download the special 16-bits program image.exe which contains the "old" filters and can be used to convert the various file formats into a WMF-format for import into the new SOSET typeset. We also recommend to use the OLE-options to link 3rd party application-designs to a SOSET typeset stamp. |
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Setup error error -115 (+ filename(s)) during running of the setup. |
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Solution:
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The named files have property Read-Only on your local drive. The setup cannot override these files unless you change this in property in Archive or delete the file. |
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Runtime CodeBase errors. |
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Solution:
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There is a known Windows 95 / Windows NT buffering problem, where Windows 95 workstations that open files shared from Windows NT machines have problems with buffering. This is caused by a corrupted Virtual Network Redirector (VREDIR.VXD version in the Windows-system directory).There is now a new VREDIR.VXD for Windows 95 that does disable the buffering of files shared on Windows NT. Refer to the readme for the latest information about his. You can also download the latest version of VREDIR.VXD |
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The tabulation position does not move? |
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Solution:
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The tabulation in Soset typeset is a very well considered approach which is totally different from most word-processors or DTP-software; it offers strict positioning. After a while you will experience its power and efficiency. E.g. where a tab normally moves forward when entering more text, the Soset tab remains where it is. In this way new, modified and deleted tabs do not influence a stamp design. The tab-leader option offers even more flexibility and efficiency. |
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Why functions the line-spacing so different from other DTP software? |
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Solution:
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As Soset calculates the (very exact) size of a capital character in mm/inches, it initially sets the line-spacing to that same size and each new textline will have the previous line-spacing. This makes that text exactly starts at the top of a stamp, which is very difficult to achieve with the uncontrollable point-size in other software. Especially for the design of accounting stamps and circular and oval stamps this approach offers more precision and efficiency. In word-processors and DTP-software a character has a corps, which is "flesh" above and below a character and that makes that characters automatically have a certain linespacing. This makes also that you never can start a text exactly at the top of a stamp and/or position a text exactly within a circular or accounting stamp.We recommend to use the design-wizard and the text-linespacing options to let Soset suggest most of the line-spacing. |
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Using the Import SOSET Windows command and filling in the CustomerId results in a checksum error. |
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Solution:
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Both on the remote- and host side the same Remote.sos must be installed in the license directory. |
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What does "Quality Control" on an order mean? |
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Solution:
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This option checked, will print the word 'QUALITY' on internal information (runcards, overviews etc.) and produces an extra label during a shipment run with the same word. This will help to improve quality of these orders. |
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What does "Check shipment" on an order mean? |
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Solution:
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With this option checked, you will be prompted with the shipment dialog on updating an order. This is very important if a customer has different shipment addresses for each order and different shipping requirements in general. |
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Silver version starts, however the date for the Gold version is not expired yet? |
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Solution:
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Check date from the PC. Use the Maintenance show code command in NamoKey and call NamoSoft for further assistance. |
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Can I change the customer number in an order in SOSET order-entry? |
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Solution:
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The Order New option defaults to the chosen and before used customer number, but also allows you to select a customer number, by clicking on the question-mark and search. SOSET does not allow you to change the customer number in the order. The reason for that is very simple, Order conditions, pricing and discounts are built by the data from that particular customer. Changing the order number afterwards would create a situation where all this information might be changed? Some order items may only be used by some customers. Some conditions are specific for one typical customer. We strongly recommend not to choose for such dramatic changes! |
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How to set up a New Company in SOSET order-entry? |
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Solution:
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Please refer to the setup1.doc in the document-directory on the SOSET distribution CD-ROM or find Company-information in the on-line help. |
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How to print a product-report? |
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Solution:
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There is currently no option for printing product overviews in SOSET order entry. However, the NamoUtil program offers many possibilities to define and save your own customized overview of any database-table, including filters and index-order. Although we are preparing for a new version with more report-options, we still consider the NamoUtil program as the best way to retrieve all kind of information. |
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Can I enter decimal values in the quantity field? |
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Solution:
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Soset does not allow decimals in the quantity field. This is based on the fact that fractions of stamps are never sold and this might cause problems when entering, per accident, 0.1 or so as quantity instead of 1. |
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How to edit the last used invoice number? |
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Solution:
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In the SOSET Order entry you change this setting with the option File, Preferences, Internal, Change last used invoice number. |
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How to cancel an invoice? |
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Solution:
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You have the option to delete an order, so that it will not be invoiced. You cannot delete an invoice. (The data might have been exported to GL and SOSET cannot control GL) Instead, we recommend to enter the same order, but with negative quantities. In both situations SOSET will update the stock accordingly. |
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How can I print an Order Confirmation, Packing List or Invoice? |
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Solution:
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Normally the printing of all forms is automatically processed by SOSET if necessary. By changing the order status into Order confirmation and print you will get the order confirmation. Printing a packing list is currently only possible during shipment. Further, there is a print invoice option in the order screen, under Tasks, Invoicing. Keep in mind that one invoice may contain more than one order. This can be caused by the batch invoice option. Note: a new document print option has been added to the order screen under the File menu. |
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In Order Entry, how do we set up boxes? |
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Solution:
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First you need to have self-adhesive sheets or label-sheets. We advise to have small boxes (cardboard is OK as a start!) In NamoSys you need to set the barcode label preferences the same as these. Also in NamoSys you will find an option to print barcode labels under the File option. Enter here a range from e.g. 100001-100100 (ALWAYS 6 digits!) Put these labels on the boxes and put the boxes in the sequential row, rows and/or on a shelf. |
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In Order Entry, how do we put jobs in boxes? |
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Solution:
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After production, controlled by the runcard you take one of these boxes. No matter which one, just use an empty one! With the OrderEntry, Tasks, Shipment, In box option you enter the number from the runcard and next the number from the box. This will store the box-location in the orderitem information. You can check that by looking up that orderitem and you will see the box-number. |
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