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TOPIC: Setup error error -115 (+ filename(s)) during running of the setup.
Setup error error -115 (+ filename(s)) during running of the setup.
The named files have property Read-Only on your local drive. The setup cannot override these files unless you change this in property in Archive or delete the file.
ArtID: 0000000191

TOPIC: Runtime CodeBase errors.
Runtime CodeBase errors.
There is a known Windows buffering problem, where Windows workstations that open files shared from Windows machines have problems with buffering.
This is caused by a corrupted Virtual Network Redirector (VREDIR.VXD version in the Windows-system directory).There is now a new VREDIR.VXD for Windows that does disable the buffering of files shared on Windows network.
Refer to the readme for the latest information about his.
You can also download the latest version of VREDIR.VXD
ArtID: 0000000192

TOPIC: The tabulation position does not move?
The tabulation position does not move?
The tabulation in Soset typeset is a very well considered approach which is totally different from most word-processors or DTP-software; it offers strict positioning. After a while you will experience its power and efficiency. E.g. where a tab normally moves forward when entering more text, the Soset tab remains where it is. In this way new, modified and deleted tabs do not influence a stamp design. The tab-leader option offers even more flexibility and efficiency.
ArtID: 0000000193

TOPIC: Using the Import SOSET Windows command and filling in the CustomerId results in a checksum error.
Using the Import SOSET Windows command and filling in the CustomerId results in a checksum error.
Both on the remote- and host side the same Remote.sos must be installed in the license directory.
ArtID: 0000000200

TOPIC: What does "Quality Control" on an order mean?
What does "Quality Control" on an order mean?
This option checked, will print the word 'QUALITY' on internal information (runcards, overviews etc.) and produces an extra label during a shipment run with the same word. This will help to improve quality of these orders.
ArtID: 0000000201

TOPIC: What does "Check shipment" on an order mean?
What does "Check shipment" on an order mean?
With this option checked, you will be prompted with the shipment dialog on updating an order. This is very important if a customer has different shipment addresses for each order and different shipping requirements in general.
ArtID: 0000000202

TOPIC: Silver version starts, however the date for the Gold version is not expired yet?
Silver version starts, however the date for the Gold version is not expired yet?
Check date from the PC. Use the Maintenance show code command in NamoKey and call NamoSoft for further assistance.
ArtID: 0000000203

TOPIC: Can I change the customer number in an order in SOSET order-entry?
Can I change the customer number in an order in SOSET order-entry?
The Order New option defaults to the chosen and before used customer number, but also allows you to select a customer number, by clicking on the question-mark and search. SOSET does not allow you to change the customer number in the order. The reason for that is very simple, Order conditions, pricing and discounts are built by the data from that particular customer. Changing the order number afterwards would create a situation where all this information might be changed? Some order items may only be used by some customers. Some conditions are specific for one typical customer. We strongly recommend not to choose for such dramatic changes!
ArtID: 0000000204

TOPIC: How to set up a New Company in SOSET order-entry?
How to set up a New Company in SOSET order-entry?
SETTING UP SOSET ORDER ENTRY SOFTWARE

Introduction

SOSET Order Entry Software comes with example database-tables. With these tables you can experience how SOSET works and handles information.

Of course you want to customize settings and data, perhaps you want to use data from your previous order entry system or from your accounting software.
SOSET has options to make this go easy.

You can create your company-setup by modifying the example database-tables. However the multi-company structure of SOSET allows you to set up different companies by creating a “new” company. In this way you can keep your examples for testing and training.

Before you start to modify data and/or creating a new company, we recommend that you read the following instructions and work in the same order as described. In that way you will have a save and fast procedure.

Keep in mind that SOSET can do a great job for you and that a good setup will improve your efficiency and customer service dramatically.
In order to do so it needs a lot of information. A lot of this information might not be available in your current system and you might need to consider settings very well.


How to add or edit a Company?

After selecting Company from the Maintain menu, you view the existing companies in a dialog. You can choose to add, edit or delete a company.

To create a new company, you click Add. Enter company data, make sure that you enter the country name, this will be used to omit printing of the country name if customer is in the same country.
Check Local or Host production will set the default export-option on or off.
For Cash order handling you need to specify the CustomerId Cash order. SOSET order entry can automatically create cash-orders, this is very useful if you want to use SOSET order entry as POS-software. Such an order will be entered with the here specified customer-id.
Click on the button:Logo if you want to specify a header and footer for the invoices, orderforms and shipping lists.

Click on OK to let SOSET prepare the database-tables for this new company. You will be prompted to answer the following question Do you want a local environment with its own order databases?
Choose Yes if you want to have a separate database-table set with separated shipping, invoicing etc. for the new company. SOSET automatically creates a subdirectory on the basis of the entered CompanyID and the SOSET DataPath refers directly to this subdirectory. Choose No if you want to enter and keep orders separate for retrieving information but with shipping and invoicing integrated in the existing company (or companies).

Keep in mind that SOSET will always have only one stamp-database for the design and combined production and will keep all information, per company, up to date automatically.

SOSET will create and prepare the new company now.

Note: Don’t be confused if you think that nothing happened! For a company in the local environment SOSET will  create and index new tables. For a global environment only the company information is stored and a switch set to let the settings and operations for this new company fine.

In case you want to edit company data, select the Edit button in the Company dialog.
You can delete a company, however, this option should be used with care! In case you delete an existing company, you only delete the company data, not the customers, orders or products.
After adding a new company to the SOSET Order Entry system, you can select Open company from the File menu and open this newly entered company.


Preparing information in the database-tables:

Most of the necessary information can be stored in the SOSET database-tables from within the SOSET Maintain menu. In this way SOSET will control the entry and warn for errors and missing information.
Some of the entry might be fixed by SOSET, like Payment and other ID’s as SOSET requires sequential numbering for these fields.

If you have experience with databases and if you want to have browse and other database-table techniques or want to use advanced import, export and selection options to speed up the entry and to avoid mistakes by wrong data entry, we recommend that you use the SOSET NamoUtil program. This program is included in your SOSET software package and installed during setup.

We recommend that you collect the necessary information for entry in the appropriate database-tables, in the same order as listed here.

1. Product groups in ProdGrp.dbf
Categorize your products into product groups and enter these in the product group table.
2. Chart of Accounts in Accounts.dbf
A list of assets, costs, sales-groups etc
3. Payment/Delivery terms in Payment.dbf
Here the payment terms, like 2% net 30, are specified. Don’t confuse this with the Payment option, where the way of payment like Payment by Credit card, are specified.
4. Shipment options in Shipper.dbf
Enter the various ways of shipment you use. Also enter the various freight charges under the freight button.
5. Discount options in Discount.dbf
6. Quantity discount (No table, is controlled by SOSET and stored in system-information)
7. Tax options in Tax.dbf
Enter your favorite tax option with the tax-rate-% .
8. Freight options. Enter a total shipment value, above which no freight is charged.
For each customer or customer-group and for each product or product-group you can specify if a freight-charge is applicable.
9. Customer groups in Custgrp.dbf
10. Printset Groups in Printset.dbf
For typeset/production specifications. Also for specifying laser-settings.
11. Products in Product.dbf
Specify all your products, including stock items and check various settings and options. Contains both sales and production information.
12. Laser-engraver specifications in Laser.dbf   M&R laser only!
ONLY, if you are using one or more M&R laser engravers for the production of stamps, seals or nameplates, you can specify a laser engraver name and the port to which it is connected.
13. Laser engrave settings in Laserset.dbf M&R laser only!
Specify the engrave settings per Printset Group.
14. Mount options in Mount.dbf
To specify wooden, plastic or no handle, but also for name on handle etc.
15. Color options in Colour.dbf
Printing colors are specified in this table, also for multi-colored stamps.
16. Start Soset NamoSys and the File, Reindex all option.
17. Now you can start the Soset Order Entry. You might get a few messages about possible corrupted System table. Ignore these messages for this moment (only!).
Go to File, Preferences, General and select default values for the different options in this dialog. (If you cannot open Soset Order Entry you should try to enter the appropriate and/or missing information in the System Table with the NamoUtil program, however we recommend to do this with the help of our support department)

Note: After you have entered data in a way different from SOSET Maintain option or SOSET Namoutil, it is advised that you start re-indexing in the Namosys-program.

Import into SOSET database-tables of customer data and chart of accounts from other applications:
If your application has an export option or if you have data in spreadsheet, word processor or other format you can easily prepare these data for import into the SOSET database-table.

There are a few easy steps to follow:

1. Make sure that nobody is using the SOSET order-entry database tables.
2. Generate an ASCII or ANSI text file from your customer-data and one from your chart of accounts; make sure that there are no formatting- or layout codes in the files. As, so called, delimiter you use a Comma, in export-options this is mostly called CSV-format.  The order of the fields, the (maximum) length and the type is described below.
3. From the SOSET distribution CD-ROM you need to copy the various database-files (extension:*.dbf) from the sub-directory \Misc\Interfce to the \Data\Import sub-directory as created by the SOSET installation procedure.
4. In the SOSET Namoutil program, you select File, Open table exclusive and select the PCUSTOMR.DBF for the import of customer-data; select now File, Import, Text file, delimited with ‘ option and locate the before created CSV-file.
When the import is ready, you can see all data in the browse screen.
5. Now you can append these data to the SOSET customer database table; it is no problem  if you already have entered (e.g. manually) customer data, the new ones will be added with the Tools, Update Customer table option in Namoutil tools, this option also updates the search-fields and sets the shipping days to default values.
6. Repeat this procedure with the PCHART.DBF for the import of the chart of accounts. Export the data into the ACCOUNT.DBF of SOSET order entry.

Note: If you have data in ASCII-format then you need to convert them into ANSI-format. Even if you don’t see this directly it still might be necessary to convert the data.
Use the Utilities, ASCII/ANSI conversion option in the Namosys program

(Only 1x possible!).
ArtID: 0000000205

TOPIC: How to print a product-report?
How to print a product-report?
There is currently no option for printing product overviews in SOSET order entry. However, the NamoUtil program offers many possibilities to define and save your own customized overview of any database-table, including filters and index-order. Although we are preparing for a new version with more report-options, we still consider the NamoUtil program as the best way to retrieve all kind of information.
ArtID: 0000000206

TOPIC: Can I enter decimal values in the quantity field?
Can I enter decimal values in the quantity field?
Soset does not allow decimals in the quantity field. This is based on the fact that fractions of stamps are never sold and this might cause problems when entering, per accident, 0.1 or so as quantity instead of 1.
ArtID: 0000000207

TOPIC: How to edit the last used invoice number?
How to edit the last used invoice number?
In the SOSET Order entry you change this setting with the option File, Preferences, Internal, Change last used invoice number.
ArtID: 0000000208

TOPIC: How to cancel an invoice?
How to cancel an invoice?
You have the option to delete an order, so that it will not be invoiced. You cannot delete an invoice. (The data might have been exported to GL and SOSET cannot control GL) Instead, we recommend to enter the same order, but with negative quantities. In both situations SOSET will update the stock accordingly.
ArtID: 0000000209

TOPIC: How can I print an Order Confirmation, Packing List or Invoice?
How can I print an Order Confirmation, Packing List or Invoice?
Normally the printing of all forms is automatically processed by SOSET if necessary. By changing the order status into Order confirmation and print you will get the order confirmation. Printing a packing list is currently only possible during shipment. Further, there is a print invoice option in the order screen, under Tasks, Invoicing. Keep in mind that one invoice may contain more than one order. This can be caused by the batch invoice option. Note: a new document print option has been added to the order screen under the File menu.
ArtID: 0000000210

TOPIC: In Order Entry, how do we set up boxes?
In Order Entry, how do we set up boxes?
First you need to have self-adhesive sheets or label-sheets. We advise to have small boxes (cardboard is OK as a start!) In NamoSys you need to set the barcode label preferences the same as these. Also in NamoSys you will find an option to print barcode labels under the File option. Enter here a range from e.g. 100001-100100 (ALWAYS 6 digits!) Put these labels on the boxes and put the boxes in the sequential row, rows and/or on a shelf.
ArtID: 0000000212

TOPIC: In Order Entry, how do we put jobs in boxes?
In Order Entry, how do we put jobs in boxes?
After production, controlled by the runcard you take one of these boxes. No matter which one, just use an empty one! With the OrderEntry, Tasks, Shipment, In box option you enter the number from the runcard and next the number from the box. This will store the box-location in the orderitem information. You can check that by looking up that orderitem and you will see the box-number.
ArtID: 0000000213

TOPIC: In Order Entry, how do we ship and print delivery notes?
In Order Entry, how do we ship and print delivery notes?
With the OrderEntry, Tasks, Shipment, Ready to ship you can start a shipment run. Choose between a large or a small one or send only goods for selected customer groups. In a small shipment-run all finished orders are selected for shipment, only if there are no other orders from that same customer, in production any more. In a large shipment-run all finished orders are shipped; no matter if there are still others orders from that same customer in production. During a shipment run all orderitems and completed orders of the same customer are combined and depending on the specified shipping day (in the customer-screen) the orders will be processed. Depending on the customer-invoice specification you will get an invoice if shipment-invoicing is selected there, else you will get a packing list. Both forms specify the box-numbers. Soset will also produce an shipping-overview and labels. If specified: freight charges and best way of shipment is calculated and processed. The only thing you haveto is to take the goods and pack it. Check now if there are orders not completed or having problems and change the status of these orders back to in production in the order entry. The other orders are shipped and you inform Soset about that with the Tasks, Shipment, Shipped option.
ArtID: 0000000214

TOPIC: In Order Entry, how do we invoice?
In Order Entry, how do we invoice?
Run a Tasks, Invoicing, All orders run and the rest of the orders will be batch-invoiced. The invoice will be produced as specified in the invoice-specifications in the customer-data-screen.
ArtID: 0000000215

TOPIC: Codebase error 935 occurs when starting up SOSET
Codebase error 935 occurs when starting up SOSET
Reindex all tables in NamoSys
ArtID: 0000000217

TOPIC: What do I do when a customer cancels his requirement and he sends the goods back to the stock?
What do I do when a customer cancels his requirement and he sends the goods back to the stock?
Enter the same order, but with negative quantities. This will deduct the quantities and with invoicing that order you will get a credit-invoice to balance the previously entered order and invoice.
ArtID: 0000000224