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	FAQ84	How can we specify special prices for a group of customers?
		Subject: * How can we specify special prices for a group of customers?   Solution: SOSET allows you to set up customer groups and each customer can be a member of such a group. This makes it very easy to set similar specifications, discounts etc. for all the members of that customer group. It also makes it possible to have special prices for a group of customers. This is done by selecting a customer-group in the product with the special pricing. During order-entry SOSET will first search for the product+the customer-group ID and take that product, if available. Otherwise SOSET will take the product, with an empty customer group ID. This means that you can have a same product ID, several times in the product table, as long as they all have different customer-group ID's. Therefore it is advised to duplicate a product and specify the customer-group. You can specify the prices of each product in the default currency and also 4 different currency's. You will understand that this way also enables you to better query your order and product tables on product ID AND customergroup ID.
	FAQ85	I would like to run some tests with the new SOSET software. Can I have an extra software protection
		Subject: I would like to run some tests with the new SOSET software. Can I have an extra software protection key that I could use for testing?   Solution: A SOSET software protection key represents and controls a SOSET-license. We do not have an option to provide a key for testing purposes. However, if you have a multi-user SOSET license there is no need to have an extra key for testing. You can perform a local installation where you specify the shared licensepath. E.g. if your current programpath is f:\apps\soset and the datapath is: f:\data\soset and the licensepath is f:\data\license you can now install local with programpath C:\apps\soset and the datapath: C:\data\soset and with the shared licensepath is f:\data\license. You also can run a SOSET remote typeset without any key. This version offers all typeset functions for testing.
		Can SOSET typeset run without software protection hardware key ?
		Solution: Yes, Soset typeset software can work without a key, BUT in that case it will behave as a remote typeset version, which does not support normal printing, page-wizard etc.If you start Soset typeset software without a hardware key you will get a message:Soset cannot find a valid license and/or hardware key. Soset can now only run in remote mode with limited capabilities. Please contact your host or Namosoft.Feel free to copy and distribute this license free Soset typeset remote version.Keep however in mind, that a remote version cannot be used for production; the output is gray and cannot be re-covered.A Soset Typeset Plus* version offers an option to create a special interface for importing stamps from a Soset typeset remote version. Click here for more information.(* special license required)
	FAQ87	Enable proofprint with Outlook Express
		Subject: * Enable proofprint with Outlook Express   Solution: Outlook Express 4.x and Windows 98On the Tools menu, click Options.On the General tab, click the Make Outlook Express my default Simple MAPI client check box to select it.Click Yes when you are prompted to set Outlook Express as your default Simple MAPI client.NOTE: If you use another MAPI-enabled e-mail program such as Microsoft Exchange, Microsoft Outlook 97, or Microsoft Windows Messaging, it is no longer your Simple MAPI client when you set Outlook Express as your default Simple MAPI client. To set your other e-mail program as the default Simple MAPI client, click the Make Outlook Express my default Simple MAPI client check box to clear it. Click OK, and then click OK again when you are prompted to restart your computer.Quit Outlook Express, and then restart your computer.Outlook Express 5On the Tools menu, click Options.On the General tab, click Make Default next to This application is the default mail handler.Click OK.
	FAQ88	How to prepare data in e.g. Excel-format into a format which can be used with the SOSET Import ASCII
		Subject: How to prepare data in e.g. Excel-format into a format which can be used with the SOSET Import ASCII/ANSI option?   Solution: Open the table Sosetemp.dbf (included in your SOSET setup) in NamoUtil. Next use File, Import and choose from the several import formats here. Select the file and enter the name of the (temporary) table you want to create from the choosen import-file.Use NamoUtil, File, Close and next File, Export, SOSET, Typeset ANSI and enter the text-filename. You will receive a text-file which has all fields of the Excel-file printed below each other, ready for import into SOSET typeset.
	FAQ89	Do we need to purchase statement forms (printed forms with blank area to place our monthly customer
		Subject: Do we need to purchase statement forms (printed forms with blank area to place our monthly customer activity for each month) which are set up to match Soset's standard output or can we format the activity to print on our existing statements?   Solution: SOSET actually only covers order-entry and typesetting and no accounting. Normally customer- and accounting-data are exported into an accounting package.However, you can register all payments in SOSET order entry via menu: Tasks, Invoice register, Pay-off and next you can print the Overdue statement from the same menu.The layout of this statement is fixed.In general you can use pre printed paper with a header and a footer for all SOSET invoices, shipping notes, statements. SOSET will print necessary info on the form. You can use tractor-feed paper for this to print on a matrix-printer. Make sure that header and footer are similar to the sample I faxed to you; so without frames and texts printed in the middle!You can also define header and footer files, which are (laser-)printed at pre-defined positions on a letter-sheet form by SOSET
	FAQ90	In NamoUtil I am getting a file access is denied error. Method Browse; error info saved in etc. line
		Subject: In NamoUtil I am getting a file access is denied error. Method Browse; error info saved in etc. line ...   Solution: This is appearing in the NamoUtil program, when trying to save a database-table. All editing during a browse operation is immediate, the table is opened and you are editing the actual records in the table. After the editing you only have to close the table, there is no need to save again. If you try to save you will get a conflict with your own editing situation.
	FAQ91	When using the import logo button on the toolbar, the selected logo file does not appear in the logo
		Subject: When using the import logo button on the toolbar, the selected logo file does not appear in the logo-path field. The logo is also not displayed in the stamp.   Solution: Copy the file ISGDI9.INI from the setup directory (of CD-ROM) to the drive:\APPS\SOSET\FILTER and or drive:\WINDOWS\SYSTEM32 directory.
	FAQ92	How do we import the few hundred or so customers we have? We'd rather not retype all the information
		Subject: How do we import the few hundred or so customers we have? We'd rather not retype all the information.   Solution: For the setup of Soset order entry we generally advice to follow the instructions of the setup1.doc from the document dir on the CD-ROM, you can also find a copy of this file at our web-site: http://www.namosoft.nl . For the import of customers there are several options: It depends what type of file you currently have. Normally you will have a dBase-type of file or perhaps you can export the data into an ASCII-file, but also Excel files and so can be used. In NamoUtil Import you will find may import options. It is very advisable to have a remote PC-AnyWhere communication session we can look at the file and possibly do a conversion on line.
	FAQ93	We are unable to engrave seals on our M&R, RSX laser. In PageWizard, the counterpart is missing, onl
		Subject: We are unable to engrave seals on our M&R, RSX laser. In PageWizard, the counterpart is missing, only a red cutting line appears here.   Solution: With NamoSys, Browse, laser-table you need to check the "RSX"-box indicating that you are using a M&R, RSX-laser.
	FAQ94	delete customers
		Subject: While in Order Entry, under Customer, is there a way to change the "Customer ID": after the customer has been updated? And if not, how can we delete a customer?   Solution: You will find part of your answer via the following link to our FAQ-page: How to delete customers in Soset OrderEntry to delete customers in SOSET OrderEntry In general: changing a customerID is NOT done; the consequences are very often very difficult to predict! Same with deleting customers. Extra caution is taken because SOSET does not control accounting, but still needs to be able to exchange the correct information. Imagine: custID changed in SOSET, because of changes export of customerdata to accounting. Result same customer twice in your accounting. Do you want that? However: in NamoUtil you can open the customer-table and use the Table, Delete records option. (But please be careful, wrong handling has immediate and irreversible effects!)
	FAQ95	Stamp definition not empty. Can't close element. Not a Correct Index File is exclusive, locked, or d
		Subject: Stamp definition not empty. Can't close element. Not a Correct Index File is exclusive, locked, or dos read-only-parent leat mismatch invalid. An active window has been closed.   Solution: This is a MS Windows bug. You need to run the program: Vrdr2upd.exe (in the windows directory of the SOSET CD-ROM). This will fix a database handling error in the Windows system.
	FAQ95	In PageWizard, Function Get Entered Stamps only gets the stamps of the current user and not all sele
		Subject: In PageWizard, Function Get Entered Stamps only gets the stamps of the current user and not all selected users.   Solution: The UserID must consist of two 2 digits (e.g. UserID=01 instead of UserID =1). Check this in User.dbf with NamoUtil
	FAQ96	Description of all SOSET database-tables, fields and indexes , table-structure
		Subject: Where can I find an up-to-date description of all SOSET database-tables, fields and indexes in the structure-description? in Numberic order ,  in alfabetical order   Solution: SOSET Database Table structure , field and index description in Numberic order in Alfabetical order
	FAQ97	We installed the new SOSET typeset 32-bits version 4.00. Will our Soset remote customers need to upg
		Subject: We installed the new SOSET typeset 32-bits version 4.00. Will our Soset remote customers need to upgrade as well?   Solution: The new SOSET typeset 32 bits version 4.00 is very new and requires some experience before further distribution. The new version can read from previous versions. Only if there is a need for some of the new options you can upgrade your remote sites also. Keep in mind that this version is NOT backward compatible.
		Soset y2k ready
		Solution: SOSET has been prepared and tested to handle possible Y2K related problems; however it is strongly recommended to follow up on the instructions from the NamoSoft Y2K-memo. There is now a Y2K-patch available for the Windows environment. You can download this patch as a self-extractable program: 401comupd.exe (428 Kb) and run it to better prepare your environment for possible Y2K problems. For general information and solutions for Y2K related problems, we recommend to visit: year 2000
	How do we setup a SOSET remote user	FAQ36       README50
		Subject: How do we setup a SOSET remote user   Solution: Setting up a remote user. Create a remote.sos file. You do this in SOSET namosys> utilities> generate remote license file. Although the min. and max. remote No. are not in use right now, it is required that these fields are filled in (8 digits). The telephone number is required also for good checksumreasons. SOSET Namosys will automatically copy SOSET data, needed for the remote user in a \data\soset\remote directory. Copy the remote.sos and all of the above files to a USB-stick or send to the remote user. On the remote location you can now run setup to install the SOSET typeset (choose the "Remote Typeset" version). Write down the license path you will find during setup (accept the default value for remote). After setup you need to copy the remote.sos file (from the USB-stick) to the license path. Further you need to overwrite the data in the SOSETdata directory on the remote side with the data tables (from the USB-stick). Now both you and the remote user have the same technical information in the database (e.g. product, color etc.). Keep in mind that a remote version can't be used for production. The output is gray and cannot be recovered. Note: Per January 1, 2002 order-clicks need to be purchased and loaded into theNamoKey program to enable download from remote orders and typesetting.
		README GENERAL INFORMATION
		Solution: -OpenType the new font standard; SOSET will support OpenType very soon!-SOSET IS READY FOR THE YEAR 2000, refer to information on our website or read 2000.doc and FAQ 1  NamoUtil, includes Password generation and language-tools for SOSET-via-the-web-Password generation forSOSET-via-the-webVersion 7.2-Installation of new dynamicslibraries (dll-files) required.-Menu options further structured and in alfabetic order.-XML-tools have been added. Contact Namosoft as these are only available forlicensed users.-Options for conversion for various shippers like UPS; refer to shipmentinterface (others contact NamoSoft)-autostart: now you can click on a *.dbf file and NamoUtil wil open the tableautomatically.(if not: click on file once, click right mouse and select Openwith, next you specify the path to NamoUtil with the other option)-View, Count-sum information for totals on the open table-SOSET utils, Invoices Aging report-SOSET utils, table overview (shows table-size and record-count of all tables)-Tools, Remake options for overviews of registered remakes-automatic currency-update option, refer to Automatic currencyfrom web-site in currency-table-option or company conversion to Euro (one-time fee)NamoSoft has modified the SOSET software to fully comply to Euro-specifications. You will find Euro-options in the order-entry preferences, the customer and order dialog. But also output has been modified to support Euro-signs and printing of both currencies on cash-receipts and invoices. Convert from your current EMU-currency to EuroWith a special option in the NamoUtil utility all tables in the SOSET database can be converted.This module has to be ordered with the special euromodule-orderform. At the moment you want to convert from your current EMU-currency to Euro you can use this option.ALL currency-related fields in ALL tables will be converted: this means that all data in the order files, but also history and other overviews will be in Euro.For the customer-settings with the default currency specified Euro-cash receipts and invoices in Euro will be printed.Until the definit date of introduction of the Euro (Jan 1, 2002) settings for special currency (e.g. Customer of Germany company wants invoice in Spanish Peseta's) will be respected. Another conversion is needed at that moment to convert all these also automatically.This conversion is quite dramatic and can NOT be reversed. Therefore this can only be done under supervision and with the co-operation of NamoSoft support.You will also find information in the EURO-section in the readme file.
	Typeset crashes when changing logofile	Preview dialog
		Subject: Currently we are using Typeset Ver.4.14, and are starting to use Windows 98 on our stations. We are getting a problem exclusive to the Windows 98 Systems, where a double click to open a file, or importing artwork in typeset will close out typeset without any warning. Even if the stamp is open, it will just close the App. without asking to update the stamp.  It only seems to happen with Soset Typeset. Should we download the current version of Soset? Will it fix this problem?   Solution: The error occurs when you try to change an existing logofile in a stamp. This is a know error caused by the "Preview dialog" used to select a logofile. This dialog comes from a third party vendor and so far they haven't come up with a satisfying bugfix. In SOSET Typeset there is a workaround for problem by replacing the "Preview open file dialog" with a regular "Windows open file dialog". Please refer to these instructions to enable this workaround.

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